Terms and Conditions
Because we care and believe in full transparaency.
Below are our store terms and conditions. If you cannot find what you are looking for please contact us.
Please read our terms and conditions and returns policy before placing an order.
Shipping Policy
Orders are shipped from Mainland UK on the same day if received before 11 am and we have the item in stock. Working day cut off is 11am UK time. For example, if you place your order on Monday at 10.30am (before 11am) the first working day is Tuesday. If you place your order on Monday at 11.30am (after 11am) the first working day is Wednesday.
If the item you have ordered is out of stock, we will contact you and let you know the lead time on your purchase. Normally 3-5 working days from approval of your digital proof.
Please note that these are average turnaround times only and are shown in working days which does not include weekends or public holidays.
If you are unsure of your product turnaround time and need further information please contact us at crowandbutterflymerch@outlook.com and we’d be happy to clarify for you.
Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Crow and Butterfly.
Cancellation policy
Please read our terms and conditions and returns policy before placing an order.
As each product is custom made we cannot offer a return unless:
a) the product does not match the order.
b) the product is faulty
If the product(s) delivered does not match your order please contact us via email: crowandbutterflymerch@outlook.com outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under.
If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed to crowandbutterflymerch@outlook.com for our customer services team to assess.
We cannot take any action on an order until all of the goods are returned for inspection. Following the return of the goods a thorough assessment will take place following which Crow and Butterfly will deem whether the return is valid or not.
If the problem relates to a production issue then a re-print of the goods may be offered to rectify the quality issue. Because every product is custom-made to your specifications, if the order has already been produced Crow and Butterfly retains the right to solely offer a re-print when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled prior to any digital or physical work being undertaken. If you need to cancel an order you should contact customer services at crowandbutterflymerch@outlook.com as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into artworking or production. In the event your order is already in artworking or production when you wish to cancel, a cancellation fee will apply.
Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform Crow and Butterfly of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.
Payment Policy
Unless specifically agreed, all invoices are payable immediately.
If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.
Copyright Policy
When placing an order withCrow and Butterfly the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner or have permission to reproduce artwork files.
Offensive material Policy
Crow and Butterfly may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred.
In making an order you are deemed to have accepted the above terms and conditions.
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Tattooing
We MUST have email confirmation about a cancelled or rescheduled appointments.
We will need 7 days notice to reschedule an appointment or you will lose your deposit.
If you cancel an appointment you will lose your deposit.
How do deposits work?
We take a deposit when you book a tattoo to secure your appointment.
The amount of the deposit depends on the tattoo you are getting.
If you are having multiple sessions the deposit will come off your last appointment.
If you completely change the design of a tattoo after consultation you will lose the deposit and the appointment will need to be rescheduled to allow for design time.
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Appointments cannot be given to another person
We do not and will not tattoo anyone under the age of 18 years, even with parental consent.
Under the tattooing of Minors Act (1969), it is illegal to do so – please do not ask!
Are touch ups free?
Sometimes tattoos need a little touch up after they have healed, we are more than happy to do one touch up free of charge - Touch up appointments MUST be made within 4 weeks of the original appointment.
How do I heal my tattoo?
We will give a care sheet to go away with explaining everything.
Tattoo Gift Voucher Terms and Conditions
Discounted Gift Certificates Exclude Thursday, Friday & Saturday Bookings.
Gift certificates are redeemable on the day of the tattoo session only, we do not split hours.
Design preparation and set up time will be deducted from the voucher; time deducted will depend on level of detail, the positioning of the tattoo, size, colour/shading and the complexity of the design. Any remaining time will be lost unless agreed prior to the tattoo session, any remaining time cannot be redeemed for a cash refund.
Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
Gift certificates resale is prohibited.
If the total exceeds the amount of the gift certificate, the balance must be paid in full.
We are not responsible for lost or stolen gift certificates.
Gift certificates are only redeemable at Crow and Butterfly.
Crow and Butterfly reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the gift certificate, at any time without notice.
Crow & Butterfly Tattoo & Merchandising - Privacy Policy
The new European General Data Protection Regulation (GDPR) goes into effect on May 25, 2018. All of us at Crow & Butterfly want to assure you that we are taking all of the necessary actions to be compliant with this GDPR regulation and keep your information safe!
We don’t sell any of your data, we wouldn’t want it done to us, so we won’t do it to you!
We do however share your data with some select companies – only those that are essential:
To get your order to you we need to give your name, address and phone number to a third-party courier service
If we have to share your data we have checked that each company is compliant with the relevant legislation. That they are keeping your data as safe and confidential as we are and storing and using it only for the purpose which they received it.
All client information given to us is kept as a hard copy within a filing unit within the studio premises- none of this information is stored online or passed on electronically. The information held can include details such as names, addresses, telephone numbers, age and medical information. None of this information is used for marketing purposes or passed onto any third parties. By completing our consent form you agree to the following:
"I understand that my information (data) given on this form will be stored within the premises as a hard copy, and will not be stored electronically. This information given is stored only and will not be used for marketing purposes or passed on to any third parties."
By signing our consent form, our clients acknowledge that we are compliant with the GDPR regulation and that their information is stored correctly and will not be passed on.
If you have any issues regarding the storing and use of your data, please contact us via email at crowandbutterflymerch@outlook.com